Payment Assistance

COVID-19 Customer Support Resources

The PUD has applied for CARES Act funds for families that are experiencing a financial hardship due to COVID-19. In order to receive these funds, you must be able to attest on the form and provide documentation. All materials must be submitted by November 20, 2020.

Find the application/attestation materials here:

Mason County              Jefferson County

The Washington Dept. of Commerce recently received $9 million in LIHEAP relief funds for qualifying residents to pay for both rent and utility bills. If you think you may qualify, please make an appointment with OLYCAP or the CAC in your county to receive these funds before they’re gone! SEE CONTACT INFO BELOW!

Also, prior to the Governor’s moratorium on disconnection of utility bills, PUD 1 already waived over $5,000 of late fees and penalties and suspended disconnections. Your utility accounts do have to be paid eventually though. Please work with our customer service team to set up payment arrangements. We will extend them to help you catch up! Please don’t ignore us, we want to work with you and we don’t want anyone to have a disruption in their power or water service. Call us today to set up a payment plan!

Thank you!

There are several local, federal and tribal organizations that have utility assistance programs for qualifying individuals. PUD 1 does not manage or administer any assistance programs. However, you can make donations to the Canal Comfort Fund through PUD 1 and we collect and forward donations to the Community Action Councils.

Open to residents of the PUD 1 service area and offers assistance one time per year. This program is administered by the Community Action Councils (CAC) for Mason and Jefferson Counties. For more information on the program read the Jefferson County fund procedures or the Mason County fund  procedures. For information on assistance on weatherizing your home, click here. To donate to the Canal Comfort Fund, you can fill out the fund section on your remittance section of your monthly bill or you can contact Customer Service and pledge a monthly amount to be added to your monthly statements. These donations are tax deductible and 100% of donations go toward families in need.

Low Income Home Energy Assistance Program (LIHEAP) is a federal assistance program that is also administered by the CAC.

CAC of Lewis, Mason & Thurston Counties
807 West Railroad Avenue, Shelton, WA 98584
(360) 426-9726

OlyCAP (Jefferson County)
Port Townsend Office

Tribal members

Tribal members are also eligible for LIHEAP and CITGO. If you are a tribal member and wish to determine if you qualify for assistance, please contact your tribal center or SPIPA for more information.

South Puget Intertribal Planning Agency
3104 S.E. Old Olympic Hwy., Shelton, WA 98584 (Squaxin)
(360) 426-3990

Skokomish Tribal Nation Center
North 80 Tribal Center Road, Skokomish Nation, WA 98584
(360) 426-4232

The Board of Commissioners in recognition of the economic impact of COVID-19 authorized a refund of residential customer security deposits who have had positive account payment history for six or more months. This was refunded to the May bills. The Commission also has delayed electric rate increases through October, 2020 and will revisit the impending rate schedule in September to evaluate the state of the economy and pandemic.

This page is posted in accordance with proclamation 20-23.5 with a posting date of May 21, 2020. The information was reviewed and approved for public display by the General Manager.